We wouldn’t be anywhere without our customers.
This isn’t just about keeping the lights on. It’s really about building a better video hosting platform for business by listening carefully to what our customers are telling us.
Gathering, analyzing, and implementing customer feedback is one of the most important activities a business can embark on. All too often, it’s left too late, or done as an afterthought.
Here’s how we moved from reactive, anecdotal user research to a methodical, customer-centric process.