Privacy Policy for SproutVideo, LLC

This Privacy Policy Applies to the Sites Where It Appears.

This policy describes how we treat personal information. It applies to information we collected on the websites where it is posted including our mobile sites. Read this policy to learn about what we do and your choices.

We give third parties the ability to collect information through our platform. This policy does not explain how those third parties use information. To read about how third parties use information please read their privacy policies.

We Collect Personal Information From and About You.

We collect contact information. We may collect your email address, name and company name. We may also collect your phone number.

We collect payment information. If you make purchases with us we collect your credit card information.

We collect information about your viewing history. We collect information about the videos you watch. We also use tools that let us record your session history.

We collect usage and location information. We collect information about the browser, device and operating system you are using. We also collect your IP address and domain name or time zone. We also collect information about the sites you came from and where you visit when you leave us.

We Collect Information In Different Ways.

We collect information directly from you. We may collect information when you register for our services or sign up for newsletters. We also collect information when you watch videos. We also collect information if you contact us through our support features.

We collect information about you passively. We may use tracking tools like browser cookies and web beacons. We do this on our websites and in emails that we send to you. We collect information about users over time when you use this website.

We get information about you from third parties. We may get information from social media sites. You can give us third parties’ email addresses when you use certain platform features, such as creating video logins for others.

We Combine Information We Get About You.

We may combine information that we have collected offline with information that we collect online as permitted by law. We combine information we have collected across other third-party sites. We combine information collected across devices. We also combine information that we get from a third party with information we already have.

We Use Your Information As Disclosed and Described.

We use information to respond to your requests or questions. We use your information to respond to your questions. This includes questions about our products or your relationship with us.

We use information to communicate with you about your account and our relationship. We will correspond with you about your account or our relationship. We will also contact you about this Privacy Policy or our website terms.

We use information to improve products and services. We may use your information to improve our sites and services. We use your information to customize your experience with us. Information you provide also helps us respond to your customer service requests and support your needs more efficiently.

We use information for security purposes. We may use your information to protect our company and our customers. We may also use your information to protect our sites.

We use information for marketing purposes. We may use your information to provide you with information about products and special promotions. We may also use your information to serve you with ads and offers. We may tell you about new features or updates. These might be third party offers or products we think you might find interesting. We do this when legally permitted.

We use information to process orders. We may use information you provide about yourself when placing an order to provide service to that order.

We use information as otherwise described and permitted by law.

If you are in Europe we have multiple bases for processing information. Our basis for processing your information is typically to perform a contract. Performance of a contract includes responding to your request. We also process information based on consent or for our legitimate interest.

We May Share Information With Third Parties.

We share your information with third parties who perform services on our behalf. We may share your personal information with trusted third parties. These include companies who serve as our vendors and help us deliver products or services to you. For example, we share information with vendors who send emails for us. We may also share information with companies that operate our websites.

We may share information with business partners and platform users. We let users on our platform collect information from you. We also share information about you with those who post videos. They may use the information we give them for their own purposes. This may include providing you with marketing.

We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information to respond to a court order or subpoena. We will also share it if a government agency or investigatory body requests. This includes U.S. and non-U.S. law enforcement or regulatory authorities.

We may share information with any successor to all or part of our business as permitted by law. If all or part of our business was sold, we may give our customer list as part of that transaction. Where legally required, we will give you prior notice and if you have the legal right to do so, allow you to object.

We may share information for other reasons we may describe to you or as permitted by law.

You Have Certain Choices About How We Use Your Information.

You can opt out of certain marketing. To stop receiving our marketing communications please email us at support@sproutvideo.com or follow the instructions in any message you get from us. If you opt out of marketing emails you will continue to receive messages from us about your relationship with us where permitted by law. To opt out of having us share your information with third parties for their promotional purposes email support@sproutvideo.com.

You can access and update your information. To access or update/correct information you can email us at support@sproutvideo.com. If you are in Europe you may have the right to have your information deleted. You can contact us at support@sproutvideo.com to make this request.

Our Do Not Track Policy: Some browsers have “do not track” features that allow you to tell a website not to track you. These features are not all uniform. We do not currently respond to those signals. If you block cookies, certain features on our sites may not work. For more information about our use of cookies please see our Cookie Policy here. Options you select are browser and device specific.

You Can Contact Us About This Policy and Your Information.

If you have other questions about this Policy or our privacy practices please email us at support@sproutvideo.com. You can also write to us at:

Our Sites Are Not Intended for Children.

Our sites are meant for adults. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or legal guardian and think your child under 13 has given us information, you can contact us at support@sproutvideo.com. Please mark your inquiries “COPPA Information Request.”

Parents can learn more about how to protect children's privacy online.

We Use Standard Security Measures.

We use appropriate and reasonable security measures as required by relevant law. The Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. We encourage you to use caution when using the Internet.

We keep personal information as long as it is necessary or relevant for the practices described in this Policy. We also keep information as otherwise required by law.

We May Store and Use Information Both Inside and Outside of the United States.

Information we collect may be stored and processed in the United States. If you live outside of the United States, you understand and agree that we may transfer your information to the United States. The United States may not afford the same level of protection as the laws in your country. By submitting your information you agree to the processing of it in the US as permitted by law.

We May Link to Other Sites Or Have Third Party Services On Our Site We Don’t Control.

We may link to third-party sites. We may send information to those third parties after you travel away from our websites. Our sites may also include third party content that collects information. We do not control these third parties. This Policy does not apply to the privacy practices of those website or platforms. Please read the privacy policy of other websites and platforms carefully. We are not responsible for the practices of these third-party sites.

We May Update This Policy.

From time to time we may change our privacy policy. When we do, we will notify you of any material changes as required by law. We will also post an updated copy here. Please check periodically for updates.