Want a job with room to grow? We're hiring!
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Laid-back
office -
Health
insurance -
Competitive
salary -
401(k)
available -
Generous
vacation -
Dogs
Welcome
Sure, SproutVideo offers all these great benefits, but the best thing about working here is that your voice is valued. We love passionate people with good ideas. We want you to own your work and love what you do while growing with us. Also, we love dogs...please bring your dog to work with us.
Customer Success Specialist
At SproutVideo, we're passionate about building an enterprise-worthy platform for video, that's easy-to-use and accessible for all. We listen and learn from our users, collaborate cross-functionally, and encourage each other to contribute ideas for personal and collective growth. We strive to foster an environment where your voice is heard and everyone has an impact.
We have big plans for the future of our platform, so we are looking for an upbeat, enthusiastic, and experienced support representative to join our Customer Success team. Our ideal candidate possesses exceptional writing skills, loves helping people, and is technically savvy and eager to learn more about the detailed aspects of sharing and hosting video online.
Responsibilities
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Work closely with the Head of Customer Success to support and nurture our existing customers and prospects.
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Support entire customer lifecycle, converting prospects to paid users and driving engagement and retention.
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Liaison with Product and Engineering to act as the voice of the customer and ensure the platform reflects user needs.
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Become a product expert in the first month.
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Manage ticket volume/incoming live chats without assistance.
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Contribute to the maintenance and creation of all support documentation.
Requirements
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5+ years experience with live chat and email-based customer support (experience using Zendesk is a plus)
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Exceptional writing skills with impeccable grammar
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Ability to self-manage; organized and detail-oriented
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Ablility to listen and empathize with customer needs
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Interest in video and basic HTML/CSS/JS skills a plus
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Being comfortable on camera to assist with knowledge base videos also a plus
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Bachelor's Degree
What We Offer
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A competitive salary
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An inclusive, laid-back, and dog-friendly office environment (Note: We’re working 100% remotely until it’s safe to return!)
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Office snacks of your choosing and Friday lunches
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401k with 3% company contribution
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Flexible hours
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100% of your medical, vision, and dental premiums covered
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Generous paid vacation / sick leave “policy” — take as much time as you want (or need), as long as your work is covered!
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12 weeks paid parental leave for birth or adoption for any parent, regardless of gender, and flexible work from home period to ease the return to work
About SproutVideo
Founded in the summer of 2010, we are 100% bootstrapped (no outside investors!) and currently celebrating 11 years in business. In that time, we’ve helped thousands of businesses succeed with online video. We now host tens of millions of videos on our platform, and deliver them to audiences all over the world.
We are a small passionate team, working to build the best possible company that we can. We love self-starters who are full of ideas and want to see them come to life. Our office is located in Williamsburg, Brooklyn. As a New York company, we are building a team that's as diverse as the city itself. We value all backgrounds and perspectives, and are committed to fostering an inclusive working environment as we scale. We offer competitive salaries and cover 100% of your insurance benefits. We’re very generous with vacation time and remote working. Lunch is on us every Friday, snacks are on us every day, we host regular team outings, and best of all, dogs are more than welcome in the office.
If you're looking for a place you can really make an impact and grow with a company, apply today!