Want a job with room to grow? We're hiring!
-
Laid-back
office -
Health
insurance -
Competitive
salary -
Generous
vacation -
Meaningful
equity -
Made in
NYC
Sure, SproutVideo offers all these great benefits. But the best thing about working here is that your voice is valued. We’re a small team that loves passionate people with good ideas. We want you to own your work, and to grow with us. And don’t worry, there will be lots of puppies, parties and pizza along the way.
Customer Success Associate (Sales Focus)
Support our customers and help them to achieve the most they can with SproutVideo. Work to grow our client base and relationships with existing clients. Act as the voice of the customer to ensure the platform reflects user needs.
Expected Outcomes
Support
-
Manage all support resources, creating and updating when needed
-
Provide regular reports on customer activity
-
Become a product expert in the first month
-
Able to handle ticket volume/incoming chats without assistance
-
Identify areas for improvement in customer communications and trainings
Success
-
Comfortable handling prospective customer call backs
-
Able to support entire customer lifecycle, converting prospects to paid users and driving engagement and retention
-
Build existing customer relationships and help to improve customer retention
-
Assist Director of Customer Success in creating platform trainings for new users
Core Competencies
-
Excellent written and verbal communication skills
-
Ability to self-manage
-
Independent worker who seeks out additional projects to improve team
-
Able to listen and empathize with customer needs
-
Organized and detail-oriented
-
Interest in video and basic HTML/CSS skills a plus
How to apply
If you want to be a part of what we're creating, we'd love to hear from you. Please send your resume and a thoughtfully written cover letter describing why you're the right person for this role.
Email jobs@sproutvideo.com
-
A cover letter (required)
-
Your resume
Customer Success Associate (Tech Focus)
Support our customers and help them to achieve the most they can with SproutVideo. Work to grow our client base and relationships with existing clients. Act as the voice of the customer to ensure the platform reflects user needs.
Expected Outcomes
Support
-
Assist customers with custom HTML/CSS updates to their Video Websites
-
Point person for API questions and player customizations
-
Become a product expert in the first month
-
Able to handle ticket volume/incoming chats without assistance
-
Identify areas for improvement in customer communications and trainings
Success
-
Help Head of Product and CTO on special projects
-
Create reporting on customer needs that help eliminate churn
-
Able to convert trial users to active customers through excellent support and training
-
Build existing customer relationships and help to improve customer retention
-
Assist Director of Customer Success in creating platform trainings for new users
Core Competencies
-
Basic programming knowledge (HTML/CSS/JavaScript and experience working with API troubleshooting)
-
Organized and detail-oriented
-
Excellent written and verbal communication skills
-
Ability to self-manage
-
Independent worker who seeks out additional projects to improve team
-
Able to listen and empathize with customer needs
-
Interest in video a plus
How to apply
If you want to be a part of what we're creating, we'd love to hear from you. Please send your resume and a thoughtfully written cover letter describing why you're the right person for this role.
Email jobs@sproutvideo.com
-
A cover letter (required)
-
Your resume
A Little Bit About SproutVideo
We are a small passionate team, based in Brooklyn, working together to build the best possible company we can. We love people who are full of ideas and want to see them come to life. We offer competitive benefits and salary with meaningful equity. We have a generous vacation policy and an annual company retreat...and dogs are always welcome, too!
If you are looking to make an impact on decisions and grow with a company, apply today.
