Frequently Asked Questions About Our Pricing Plans

• What if I need more bandwidth and/or storage?

  All of our plans include 500 GB of bandwidth and 500 GB of storage. If you need more, you’ll simply pay for what you use beyond 500 GB at a rate that corresponds with your plan. For example, in addition to your monthly platform subscription, an extra 100 GB of bandwidth would cost $10 on the Sprout and Tree plans, and $8 on the Forest plan. Your videos will not stop streaming unless you choose to set an optional cap on your bandwidth usage.

• What is the difference between input and delivery for live streaming?

  All of our plans include 60 live input minutes and 3,000 live delivery minutes. The input for live streaming is the length of your broadcast in minutes. It measures how long your live stream is from start to finish. Delivery refers to how many minutes were streamed in total to each member of your audience. For example, if you have a 10 minute broadcast to 100 viewers, you would use 10 minutes of input time, and 1,000 minutes of delivery, assuming everyone watched the entire stream.

• What happens once my trial ends?

  When your trial ends, you are prompted to activate your video hosting account so you can continue working with your awesome videos on our platform. If you do not activate when the 30 day free trial is complete, the videos in your account will stop playing. You will have 21 days to activate your account after the end of your trial before your account is closed and the videos in your account are deleted.

• What makes SproutVideo different from free choices like Vimeo or YouTube?

  SproutVideo is differentiated in many ways. We provide live customer support with dedicated support representatives; we do not run ads on any videos on our platform; we do not link to other “related” videos on our platform after yours concludes; we do not put our logo on our player; and we provide all the tools you need for video marketing and security.

• Do I need a credit card to start my trial?

  No, we do not require your credit card information to open a free trial account. You just enter your name and email address, and create a password. It is as simple as that. If you choose to activate your trial account, you will select a plan and enter your credit card information at that time.

• Do I choose a plan now?

  No, you do not need to pick a pricing plan at this time. After you have tested out all our great features during the free trial period, you will be able to review our pricing options and select the best plan for your needs when you are ready to buy.

• Can I change my plan?

  Yes, you can upgrade or downgrade your subscription plan at anytime. There are no penalties or fees for doing so. In fact, we prorate your monthly billing accordingly, because we love you.

• Are your prices in USD?

  Yes, all prices are listed in USD.

• Are there any limits on how many viewers can watch my videos?

  For public, private, or password protected videos, there are no limits on how many people can watch your videos. You can easily keep track of how popular your videos are, and how much bandwidth your account is streaming, with our analytics and easy usage reporting.

  However, if you want to limit your audience, you may enable the login protection privacy setting for your videos. When your videos are login protected, viewers must enter credentials to watch. You have complete control over the creation of viewer login credentials to allow access your login protected videos, as well as the number of times each viewer may login to watch your content. The subscription plan you select will determine the number of viewer logins you are able to create.

• What support is available to me?

  As a SproutVideo account holder, you get a dedicated support representative so you can talk to the same person whenever you reach out to support. You can reach your support rep through live chat or email. We also provide an extensive help section.

  Can I cancel?

  Yes, you can cancel your video hosting account with us at anytime, but we will be very sad to see you go!