How to Pause your SproutVideo Subscription

If you simply don’t need video hosting for the immediate future, we offer the option to put your account On-Hold.

To put your account On-Hold navigate to Manage Subscription under Account Settings, then scroll to the bottom of the page and select “Pause My Subscription.”

While On-Hold:

  • Video playback will be disabled while your subscription is paused, both within your account and anywhere your videos have been shared.

  • We will preserve the current state of your account. You will be able to see a list of your videos and edit your Account Settings. However, you will not have access to add, remove, or modify any videos in your account.

  • Your billing date will be reset to the day you went On-Hold.

  • Your monthly fee starts at $2.00 per month, which includes 67 GB of video storage. Any storage needed beyond 67 GB will be billed at a rate of $0.03/ GB.

  • We will prorate your unused days as an account credit.

Once you’re ready to resume your SproutVideo account, reactivation is easy.

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