Account Related Questions | SproutVideo Support Knowledge Base | Help Center

There are 12 articles in this section:

How to Refer SproutVideo to a Friend

Refer SproutVideo to a friend; they’ll automatically receive $10 off their first month and you’ll receive a $10 account credit.
Privacy and Data Protection

This article will help you learn about GDPR, CCPA, data privacy, and how that relates to your SproutVideo video hosting account.
How to Update the Contact Information Associated with Your Account

This article explains how to update the contact information associated with your profile in your SproutVideo account.
How to Reset or Change Your SproutVideo Account Password

This article explains how to change the password used to log into your SproutVideo account.
Enabling Two-Factor Authentication

Two-factor authentication is an added layer of security that ensures you are the only one who can log into your SproutVideo account with your credentials. Two-factor ...
What Are Active Sessions?

Active sessions are any computer or device that is currently logged into your account. Monitoring your active sessions helps to keep your account secure, and helps pr...
How to Manage Team Members in Your SproutVideo Account

Learn how to add or remove team members in your SproutVideo account, assign different user roles, and manage any pending invitations to join your account.
Account Audit Log

Track activity within your account to see which person uploaded a video, changed a setting, deleted a video, and more.
How to Check Your Account Usage

The more videos you upload and the more your videos are viewed, the more your bandwidth and storage you will use within your SproutVideo account.
Bandwidth, Storage, and Additional Usage FAQs

Your SproutVideo account is billed on a monthly schedule based on your selected plan level. The main factors contributing to your monthly bill are bandwidth, storage,...
How to Upgrade or Downgrade Your SproutVideo Subscription

This article explains how access your account settings to upgrade or downgrade the plan associated with your SproutVideo account.
Premium Phone Support

Do you have an issue you would like to talk to your dedicated support representative about? On the Forest plan you can schedule a callback from your support represent...

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SproutVideo is a video hosting platform for business. We offer all the video privacy, marketing, and analytics tools any business needs to succeed with live and on-demand video content online.