Bandwidth, Storage, and Overages FAQs

Your SproutVideo video hosting account is billed on a monthly schedule based on your selected plan level. The main factors contributing to your monthly video hosting bill are bandwidth, storage, and overages.

Bandwidth

Bandwidth is the amount of data in GB that is streamed from our servers to your viewers when they watch or download your videos. Uploading videos does not count against your bandwidth. Bandwidth resets every month. We notify you by email if you reach 80%, 90%, 100%, 120% of your total bandwidth. The Sprout, Tree, and Forest plans come with 500 GB of bandwidth for streaming. If you go over 500 GB you will be charged an the overage fee per GB for your plan level.

NOTE: Viewing videos within your account counts towards your monthly bandwidth usage

Storage

Video storage is the amount of space in terms of GB that your video files take up on our servers. During the encoding process, multiple versions of your original video file are created, allowing playback on different devices, browsers, and internet connection speeds. Therefore, the final amount of space a video file takes up in your account might not correspond exactly to the original file, although it should be similar in total. Retaining the source video for your files will increase the amount of storage required. The amount of storage space you have access to corresponds with your subscription plan, and does not reset every month. The Sprout, Tree, and Forest plans come with 500 GB of storage, if you exceed this you will be charged at a rate for the extra GB that corresponds with your plan level.

Overages

Overages are charges for extra bandwidth or storage that are incurred when you need more than the amount of either one included with your plan. We send email notifications when you use 80%, 90%, 100%, 120% of your bandwidth so that you can monitor your usage - we never want there to be any surprises!

If you ever have any questions about your bill or how the monthly billing works, please contact us and we will happily walk you through it.

How to set a Bandwidth Overage Cap

If you need to cap your streaming to help avoid overages you can set a Bandwidth Overage cap. This will help to limit overage charges if you start to stream more bandwidth then is included in your plan.

NOTE: We do our best to disable streaming at your set limit, however, we cannot guarantee your account will not incur additional overage charges. If your videos are streaming at an abnormally high rate, it may be difficult for us detect the exact bandwidth used in real-time to prevent further streaming before overages occur.

To enable a Bandwidth Overage Cap navigate to Account > Account Settings > Usage. Scroll down until you see the “Set Bandwidth Overage Cap” toggle switch. Toggling this switch to “ON” enables you to set a limit on streaming beyond the amount of bandwidth included with your plan. Be sure to click the “Set Overage Cap” button when you are done.

set a Bandwidth Overage Cap

Enabling this option will help limit the overage charges you will incur on your account.

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